About Us

When you work with PBS, you receive high quality and efficient services, as well as the assurance that our team prioritizes excellent customer service to you and your clients. While working with PBS, you have the benefit of access to a team of people so that we can ensure that processes are maintained at all times. Each team member is cross-trained on all practices to ensure ongoing support for our clients.

Our competent team is conscientious, thorough, and detail-oriented. The PBS team meets regularly to ensure that we are meeting the needs of our clients. Each team member is trained to adhere to HIPAA confidentiality and security guidelines and a Business Associate Agreement is created with each practice. We also have the ability to communicate through secure electronic formats.

Our Team

Shanti Rios

Shanti Rios has a B.S. in Business Management from Southern Illinois University-Carbondale. She has been working in Administration in the behavioral health field since 2000. Shanti supervises the PBS team and is responsible for ensuring that all systems are in compliance with HIPAA and other policies and procedures. Shanti acts as Bookkeeper and backup to the billing team for other claims processing systems. Shanti enjoys attending UO Ducks football games, being with her family and is an active volunteer with community activities and her children's school events.

Kelli Gillies
Account Specialist

Kelli Gillies is originally from the Eugene area, though grew up in the Portland area. In her professional career path, she has gained a strong background in practice management and insurance processes, including billing, communication with payers, payment processing and accounts receivable tracking. In her free time, she likes to fish and spend time with her grandchildren. She also loves to West Coast Swing dance.

Michelle Ward
Account Specialist

Michelle Ward has experience with supporting behavioral health practitioners through credentialing processes for insurance panels, verifying benefit coverage and explaining benefits to clients. She has a strong understanding of various payers, including Medicare, Medicaid and commercial insurance carriers. Her background includes payment processing, following up on accounts receivable and ensuring claims processing accuracy. Michelle enjoys spending time at the gym as well as camping and riding quads.

Sadie Ferwalt
Account Assistant

Sadie Ferwalt recently graduated college from Missouri State University and is a new transplant to Eugene. As the Account Assistant, Sadie is the primary contact for service logs as she handles entering all services and new client information into the PBS billing system. In her free time, she writes novels and enjoys hiking and exploring Oregon.