About Us

When you work with PBS, you receive high quality and efficient services, as well as the assurance that our team prioritizes excellent customer service to you and your clients. While working with PBS, you have the benefit of access to a team of people so that we can ensure that processes are maintained at all times. Each team member is cross-trained on all practices to ensure ongoing support for our clients.

Our competent team is conscientious, thorough, and detail-oriented. The PBS team meets regularly to ensure that we are meeting the needs of our clients. Each team member is trained to adhere to HIPAA confidentiality and security guidelines and a Business Associate Agreement is created with each practice. We also have the ability to communicate through secure electronic formats.

Our Team

Shanti Rios

Shanti Rios Shanti Rios has a B.S. in Business Management from Southern Illinois University-Carbondale. She has been working in Administration in the behavioral health field since 2000. Shanti supervises the PBS team and is responsible for supporting efficient systems creation and ensuring that all systems are in compliance with HIPAA and other policies and procedures. Shanti acts as Finance Administrator/Bookkeeper and serves as backup to the billing team. Shanti enjoys attending UO Ducks football games, taking tap dancing classes and is an active volunteer with activities around her community in Cottage Grove.

Kelli Gates
Office Manager

Kelli Gates brings to the team over 20 years' experience of billing for mental health services, as well as office management and staff supervision. She also has a strong background in managed care work from the payer side, particularly with Oregon Health Plan. She values working in a team setting, with focus on provider relations and customer service and strives to be highly responsive to practitioners and their clients. Kelli enjoys time with her grandchildren and being outdoors, as well as cheering on the Oregon Ducks!

Chelsea McVey
Account Specialist

Chelsea McVey is experienced in medical claims processing and supporting providers with their billing needs. Her background includes processing medical insurance payments, accounts payable and aging claims maintenance, and medical billing support. Chelsea enjoys exploring the outdoors and, in her free time, crafting and fashion design.

Raymi Piltz
Office Assistant

Raymi Piltz is currently a student at Lane Community College where she is studying General Studies. Her long-term career goals are to work within a medical setting, gaining hands-on experience with direct patient care. Raymi supports the Account Specialists with administrative tasks, including answering phones, entering logs and following up on accounts receivable. Raymi often spends her time volunteering, both behind the scenes and onstage, in the community theatres in her hometown of Cottage Grove. She also loves camping and visiting the Oregon coast.

Christina Turchetto
Office Assistant

Christina Turchetto has a degree in Elementary Education from the University of Arizona. She and her family relocated from Tucson, AZ to Eugene in 2014. Christina has a background in working in administrative roles within a law school setting, as well as experience within the service industry and Human Resources. In her part time Office Assistant position with PBS, she is enjoying learning the process of behavioral health billing and interacting with the practices we support. In her free time, she enjoys spending time with her husband, two children and three dogs, as well as exploring all the outdoor beauty Oregon has to offer.