When you work with PBS, you receive high quality, friendly and efficient services, as well as the assurance that our team prioritizes excellent customer service to you and your clients. While working with PBS, you have the benefit of access to a team of people so that we can ensure that needs are being attended to at all times. All team members are cross-trained on each practice to ensure ongoing support for our clients.
Our competent team is conscientious, thorough, and detail-oriented. The PBS team meets regularly to ensure tight communication so that provider requests are being met efficiently. Communication with and response to the providers we work with is of high importance to us.
Each team member adheres to HIPAA confidentiality and security guidelines. Given this, a Business Associate Agreement is created with each practice and we have the ability to communicate through secure encrypted electronic formats.
Kelli Gates brings to the team over 20 years' experience of billing for mental health services, as well as office management and staff supervision. She also has a strong background in managed care work from the payer side, particularly with Oregon Health Plan. She values working in a team setting, with focus on provider relations and customer service and strives to be highly responsive to practitioners and their clients. Kelli enjoys time with her grandchildren and being outdoors, as well as cheering on the Oregon Ducks!
Marlee Smith graduated from Oregon Institute of Technology with a degree in Biology and Health Sciences. Marlee has a background in working both front and back office roles within a physical therapy setting. She has experience working with patient and provider services, authorization tracking, processing insurance payments, and following up on claim denials. In her Office Assistant position with PBS, she supports the billing process by entering logs and following up on accounts receivable. In her free time, she coaches collegiate volleyball.
Stephen Murnion has an M.A. in Japanese Studies from the University of Oregon, where he researched Japanese economics and literature, as well as taught Japanese language and literature for seven years. Having decided academia was not for him, Stephen has pivoted towards a career in the private sector. He brings over a decade of confidential data entry and database management experience to PBS. In his free time, Stephen enjoys 3D modeling, music production, cross stitch, and Dungeons & Dragons.